May
25
Bank of America: Keep the Change
May 25, 2006 | 1 Comment
Traveling home from a meeting on a crowded New York City subway car, I got a glimpse of an advertisement placed above the door. The ad displayed a number of coins standing on their edge with the accompanying slogan "Keep the Change". Nowhere on this ad was the name of the company nor its contact […]
May
21
The Container Store: Customer Service
May 21, 2006 | Leave a Comment
I’d like to start this blog on a positive note, and discuss the amazing job The Container Store does with customer service.
Recently, I visited The Container Store in Paramus, NJ to purchase an Elfa system. Elfa is a simple way to design and organize your closets; the options and possibilities for one’s space are endless. […]
